Are you ready to take control of London's bus services and drive performance excellence? Go-Ahead London is looking for a proactive, strategic, and dynamic individual to join our team as an Area Performance Manager (APM). In this pivotal role, you’ll be at the heart of real-time service management, ensuring our bus services run smoothly, efficiently, and reliably across the capital.

• Overseeing iBus Controllers to manage service reliability and reduce delays, bunching, and early running.
• Monitoring and analysing real-time performance data, taking decisive action to maintain high operational standards.
• Responding to emergencies and incidents, coordinating effective resolutions to keep London moving.
• Collaborating with engineering and garage teams to minimise service disruption caused by vehicle issues.
• Coaching and mentoring iBus Controllers to ensure continuous improvement and professional development.

• Leadership & Decision-Making – Strong ability to manage teams, influence outcomes, and think on your feet in high-pressure situations.
• Operational Expertise – Experience in a transport control centre, network management, or a similar fast-paced environment.
• Data-Driven Mindset – Ability to analyse performance trends and implement improvements.
• Adaptability – Flexibility to work shifts including weekends, evenings, and nights as part of a regular schedule.
• Excellent Communication – Confident in liaising with internal teams and external stakeholders, ensuring smooth service operations.

Salary : £59,000

Closing date: Wednesday 16th April 2025 at 17:00hrs