Are you calm under pressure, quick to respond, and ready to take action when it matters most? We're looking for a resilient, mobile, and decisive Incident Response Officer to become a key player in our emergency and disruption management team.

As the largest bus operator in London, Go-Ahead London keeps the capital moving – and when the unexpected happens, we need the right people to take control.

Your Mission:

In this high-impact role, you’ll be the first on the scene, leading the initial response to a wide range of incidents across our network – from road traffic collisions and medical emergencies to security alerts and service disruptions.

You’ll work shifts across a 24-hour schedule, including nights, weekends, and bank holidays, ensuring we deliver safe, reliable service – no matter the hour.

• Respond swiftly and professionally to incidents across our network
• Coordinate with emergency services, hospitals, TfL, and internal teams
• Travel extensively to garages and incident sites across London
• Manage the full incident lifecycle – from first report to final resolution
• Provide clear, timely updates to all key stakeholders
• Deliver factual, well-documented incident reports and debriefs
• Support post-incident reviews and help us improve future responses

• Full PCV licence – confident driving all vehicle types would be preferable.
• Natural ability to stay calm, focused, and professional in emergencies
• Excellent verbal and written communication skills
• Strong judgement, decision-making, and people skills
• Willingness to work variable shifts and travel throughout London
• Detail-oriented with a passion for safety and service excellence

Working Conditions:

• 24/7 rotating shift pattern, including unsociable hours
• Base: Stockwell Operational Command Centre (OCC)
• Field-based role – be prepared for extensive travel
• Work outdoors and in diverse environments

Salary: £40,000 to £50,000 depending on experience.

Closing Date: Friday 18th April 2025 at 17:00hrs.