Service Controller (iBus) – Internal Only

Join Our Team as a Service Controller at Go-Ahead London!

Are you ready to play a vital role in keeping London moving? Go-Ahead London is looking for dedicated and dynamic individuals to join our team as Service Controllers. In this crucial supervisory role, you'll be at the heart of ensuring a consistent and reliable bus service that millions of Londoners depend on every day.

About the Role: As a Service Controller, you'll be responsible for overseeing and controlling our bus services using cutting-edge computer, GPS, and communication systems. Your mission? To deliver a high-quality service that meets and exceeds the standards set by Go-Ahead London and London Buses. You’ll work with a wide range of teams and external partners, including police, highway authorities, and our valued customers, ensuring smooth operations even in challenging situations.

Key Responsibilities:

• Service Management: Use iBus technology to ensure regular, reliable bus services with no avoidable gaps, bunching, or early running.
• Driver Supervision: Oversee driver colleagues, ensuring compliance with schedules, company rules, and legal requirements.
• Collaboration: Work closely with garage administration, engineering teams, and external authorities to minimise disruptions and optimise service.
• Emergency Response: Handle emergency situations, such as accidents and road closures, with confidence and efficiency.
• Regulatory Compliance: Ensure all operations comply with Drivers’ Hours Regulations, health and safety rules, and other relevant legislation.
• Documentation: Maintain clear and concise records of decisions and events on your routes.

What We’re Looking For:

• Experience & Knowledge: A strong understanding of the iBus system and experience gained in iBus hubs is beneficial, as is a strong understanding of a control room environment.
• Communication Skills: Clear, concise, and respectful communication is key, both in writing and over the phone/radio.
• Decision-Making: Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job. Situations unfold quickly!
• Team Player: You’ll work across multiple teams and must be approachable, adaptable, and willing to embrace diversity and new technology.
• Target-Driven: Motivated to achieve and exceed performance targets, with a focus on maximising service efficiency.

Working Conditions: This is a shift-based role that includes weekends, requiring flexibility in working hours and location. You’ll undergo a comprehensive training program. As part of the Recruitment process candidates will be required to undertake an online assessment to determine suitability for the role.

Starting salary:£45,383.00 increasing to £54,452.00 upon successful completion of the probationary period.

Why Join Us? As a Service Controller, you'll have a significant impact on the Company’s performance on the road. This is more than just a job; it's an opportunity to be part of a team that plays a crucial role in keeping London moving. You’ll be supported with training, development opportunities, and the chance to work in a state-of-the-art, diverse and dynamic environment.

Ready to Take the Wheel? If you’re ready to take on this challenging and rewarding role, apply now via our website and help us deliver the best possible service to the people of London!

Closing date: 23^rd December 2025 at 0900hrs.