Join Our Frontline Response Team as an Incident Response Co-ordinator

Base: Stockwell OCC | Travel Across London | 24/7 Shift Pattern

Salary: £45,000

Are you calm under pressure, quick to respond, and ready to take action when it matters most? We're looking for a resilient, mobile, and decisive Incident Response Co-Ordinator to become a key player in our emergency and disruption management team. As the largest bus operator in London, Go-Ahead London keeps the capital moving, and when the unexpected happens, we need the right people to take control. In this high-impact role, you’ll be the first on the scene, leading the initial response to a wide range of incidents across our network; from road traffic collisions and medical emergencies to security alerts and service disruptions. You’ll work shifts across a 24-hour schedule, including nights, weekends, and bank holidays, ensuring we deliver safe, reliable service – no matter the hour.

• Respond swiftly and professionally to incidents across our network
• Coordinate with emergency services, hospitals, TfL, and internal teams
• Travel extensively to garages and incident sites across London
• Manage the full incident lifecycle – from first report to final resolution
• Provide clear, timely updates to all key stakeholders
• Deliver factual, well-documented incident reports and debriefs
• Support post-incident reviews and help us improve future responses

• Full PCV licence and confident driving all vehicle types would be preferable.
• Natural ability to stay calm, focused, and professional in emergencies
• Excellent verbal and written communication skills
• Strong judgement, decision-making, and people skills
• Willingness to work variable shifts and travel throughout London
• Detail-oriented with a passion for safety and service excellence

Working Conditions:

• 24/7 rotating shift pattern, including unsociable hours
• Base: Stockwell Operational Command Centre (OCC)
• Field-based role – be prepared for extensive travel
• Work outdoors and in diverse environments

"This role puts you right at the heart of the action – no two days are the same, and your decisions have a real impact on safety, service and customer confidence." – Senior Performance Manager

What We Offer:

• Competitive salary & shift allowance
• Full training and support
• Opportunity to work alongside emergency services and TfL
• A critical role in London's most respected bus operation

Ready to make a difference when it counts? Apply now and be the calm in the chaos. Join Go-Ahead London – Where Every Second Counts.