Performance Administrator
Location: Stockwell iBus Hub

Salary: Min £38k to Max £43k depending experience.

Go-Ahead London is the capital’s largest bus company, operating from 17 locations across London with a workforce of over 8,000 colleagues. Every day, our services are judged by the quality and reliability of what we deliver on the road — and our Performance team plays a vital role in ensuring we meet and exceed Transport for London’s standards.

We are now seeking a highly organised and proactive Performance Administrator to join our Stockwell-based team. This is a key support role where you’ll provide administrative expertise to managers and supervisors, ensuring that operational performance is maintained to the highest level.

What you’ll be doing

In this varied and fast-paced role, your responsibilities will include:

• Preparing and maintaining staff rotas, processing hours worked
• Arranging TSG bookings and coordinating resources
• Responding to public complaints with professionalism and accuracy
• Taking minutes at meetings and preparing correspondence
• Handling telephone calls and internal/external enquiries
• Collating statistics, maintaining records, and producing regular reports
• Creating and proofing letters and other documentation
• Supporting with filing, archiving, and other administrative tasks
• Liaising confidently with internal teams and external stakeholders
• Carrying out additional ad hoc duties as required

About you

We’re looking for someone who thrives on responsibility and can deliver high-quality work under pressure. You’ll need to be:

• Organised and detail-focused, able to manage multiple tasks to tight deadlines
• An effective communicator, both in writing and verbally
• Confident with IT systems, particularly Microsoft Word and Excel (experience with Freeway is an advantage)
• Equally comfortable working independently or as part of a team
• Flexible in your approach to working hours, with occasional weekend cover required

This is a great opportunity for someone with strong administrative skills who is ready to step into a responsible, business-critical role within London’s largest bus operator.

Apply now and help us keep London moving. Go Ahead London | Performance Administrator-Internal in | Careers at Stockwell iBus